Appalling service

Three weeks later Capi**** notified their client that their was a foreign transfer. They needed her marriage certificate as her ****en name did not correspond with her married name. We waited another Two and half weeks before the money arrived-Five and half weeks for a transfer off funds from the U.K to arrive, utterly pathetic-at least you can't complain about the service, because there isn't any service. So, I gave them the benefit of the doubt and proceeded to transfer another amount(BIG MISTAKE).This time they asked for the marriage certificate again and after seven days notified us the funds were in-Note the funds were transferred in South African currency. This Monday just passed they got the marriage certificate. it is now Thursday and no funds available-almost two week. I transferred money from an FNB account to the Netherlands and it was in within three days. Avoid this miserable excuse for a Bank at all costs. Rather go to a reputable bank because this lot couldn't organize a **** up in a brewery. Submitted a complaint where they pledge to get back to you in 24 hours-Guess what, not a peep. Needless to say I will never ever transfer funds to this circus again and I will say without a doubt that this is some of the worst and shoddiest service I have had the displeasure of been subjected to. Avoid-run for the hills