Appalling Service

On the 22nd Feb 2016 I woke up early to go to Capitec bank to close my savings account and open a new one. I was advised by an assistant(did not get her name) that she needs my ID and proof of address to help me. I was issued a new bank card for the old account and paid for it immediately. I had to rush somewhere before we could close the account and open a new one as per my request. 2 minutes later I came back and was assisted my Candice who advised me she is not able to help me close the account and open a new one because the proof of address I had my initials were \KN\" as opposed to NK as it is on my ID.She then told me that it was not my statement that I had brought and I should have asked Foschini(who acc statement was from)to make sure that they wrote the correct initials when I opened the account in 2012. She disregarded the fact that I was assisted by her colleague 2 seconds ago with the same statement. Her attitude is appalling and definitely has made my mouth sour when thinking about Capitec, I asked her to close this account and through her lack of customer service she did not bother asking the reason for closing it. I will definitely NOT recommend Capitec to ANYONE! "