Appalling Service!!!!

I am very disappointed and angry with Capitec Banks service.

On the 09/04/2022 I visited the Capitec branch nearest to where I live which is 120km away to apply for a personal loan.

Being a client for several years this was my first application and I was approved immediately! BUT unfortunately the application was pending due to the fact that the bank cannot calculate the UIF values stipulated on my parsnips and require my company to provide the calculations for them.

I have been running around all week, using MY airtime to try and get answers and even had to follow up with the branch on the status of my application. I did not receive much help there either. My company is highly recognized, major banks such as ABSA,FNB ETC...have never requested such an absurd thing from my company. UIF calculations are done systematically according to SARS regulations, my company cannot provide those details and I agree, as its not their document to add the company letterhead to....this is what Capitec requires of my company.

Up to date I have no feedback and today again, 8 days later I had to be the one to phone the branch and enquire, still no feedback. I even called head office and they have put me on hold numerous times and even referred me back to the branch.

Do I have sooo much money to drive for the Third time to the nearest branch??? I rather take my business elsewhere CAPITEC!! You have really disappointed me and instilled distrust in me. If I do not receive feedback or if this issue is not sorted out as soon as possible I will definitely be canceling this application and moving my banking to another bank.