Appalling customer service from Capitec Bank - funds on hold for no reason.

Noted.

Capitec consultant called me this morning - no new updates as of yet - very frustrating that no resolution has been made regarding this case.

I honestly don't know what to do anymore.

I went to the Gardens Branch today in Cape Town to follow up - the consultant that helped me was excellent and should be commended - but I am still very unhappy that my funds have not been released that were placed on hold.

Furthermore I have been informed that there is a possibility that I might not even get it back which makes me extremely upset.

There has been no progress with the investigation as of yet and I am receiving no assistance from the ***** department - this is causing me extreme financial distress.

I am completely in the clear here and Capitec is punishing me for no reason.

I will continue to post every single day here until my funds are released.

I have been a loyal customer to Capitec for many years and will not accept this treatment.

I want someone from Capitec to call me today and to explain exactly what is happening to the investigation.

It is unacceptable that I have been to the bank multiple times and zero clarification can be given to me surrounding the investigation.

I am the aggrieved party here and I deserve an explanation of what is happening now - what the current status of the investigation is and when I can expect my money to be released.

I am in extreme distress right now.

Still no call from Capitec today.

I have made myself clear - I will complain every day until this is resolved and my money is released.

Still no response as of yet from Capitec.

As mentioned previously I will keep on updating this thread until clarity can be provided on the following matters.

A - Why has my money been placed on hold and when will the bank release it?

"Investigation has yet to be concluded" is insufficient and is in contravention of the Consumer Act - it is my money ; an affidavit has been provided from the police + I have a POP from the payer.

Secondly - I want to with cer*****y that I will receive my money + a timeline on when this investigation will be concluded.

Rest assured I will complain on every social source imaginable - Twitter,Facebook,Hellopeter as well as writing to the newspapers.

I will also be writing to Capitec's complaint resolution department as a precursor for launching an appeal at the Ombudsman for Banking Services.

This is unacceptable - and as a customer I deserve to know when my money will be released.

Another day gone - no contact from Capitec.

Completely unacceptable behavior - if no detailed response is provided from the bank by tomorrow - I will engage with the complaints resolution department so that we can begin the process of engaging the Ombudsman for Banking services.

I will complain every single day on this thread until a resolution is provided.

Capitec - this is shocking service.

Despite multiple attempts at communication no one from Capitec has called me as of yet.

This is completely unacceptable.

Where is my money?

I am under extreme financial duress right now.

Provide me access to my money with immediate effect - I have provided everything that is required for my money to be released.

Still no call from Capitec - just continuation of atrocious customer care.

Spoke to Capitec Customer Care - they informed me that the complaints department has escalated my case number to the forensics department so that they can release my funds.

They have informed me that I should provide them with 48 hours and make contact again if the funds haven't been released as of yet.

If my funds are not released by today - noting that it has been locked since the 29th of April for no good reason - even after affidavit has been submitted - I will engage with Capitec's Complaint Resolution Department as a precursor to approach the Ombudsman for Banking Services.

Capitec has displayed appalling customer service and have caused me IMMENSE financial distress for no reason at all - I am at their mercy.

Capitec please contact me and release my money - this is beyond unfair.

Why must I beg for my money that was earned with hard work?

Unacceptable - release my money.

*Find my writing to Capitec as part of the Complaints Resolution Process as I have started to begin the process of approaching the Ombudsman for Banking Services"

Good Day,

Funds that were deposited to my account on the 25th of April was frozen on the 29th of last month.

I have been to the bank multiple times – and yet no one can truly give me an answer of why my money was frozen – and more importantly when I will be able to get it back.

I have provided an affidavit from the Police – as requested by the bank – declaring that I am aware of the source of funds and the payer – and I have an POP to prove it well.

I am well aware of the individual and have transacted with him multiple times.

I have made multiple attempts to contact Capitec – either via phone – or Hellopeter and no one is able to provide me with an response.

I am being punished for no reason and this has placed me under immense duress.

Link to the Hellopeter thread - https://www.hellopeter.com/capitec-bank/reviews/appalling-customer-service-from-capitec-bank-funds-on-hold-for-no-reason-***

Note that I am under extreme financial pressure due to no fault of my own.

I have exhausted all avenues – please note that this writing is the start of my application to the Ombudsman for Banking services to seek an resolution to this nightmare.

I am seeking an written response from the bank given this situation.

Note – that I will keep on posting on Hellopeter and documenting this atrocious customer service – you are impacting my financial health and livelihood.

Kind Regards,

Ferdinand Coetzer.

*Note this is a communication that was sent today to Capitec*

Good Day,

I am following up on my previous email - no communications have been received as of yet from Capitec.

This is beyond unacceptable - On Wednesday the 17th I sent an email to the complaints resolution department to commence the process of going to the Ombudsman for Banking Services.

Advise if Capitec has received my communications - it is clear that Capitec flat out refuses to communicate with me in any way.

The financial stress that I have been placed under due to Capitec's actions have crippled me the past month.

*** is the reference number ; specialist team CM1 is investigating.

Regards,

Ferdinand Coetzer

Another day has passed - no response as of yet.

Capitec has caused me immense financial distress and I am at a loss of words here.

Why can nobody inform me of the status of the investigation + when my money will be returned to me?

I have suffered immense financial losses due to this situation.

Yet another day has passed without any response from Capitec.

Appalling customer service.

Why is nobody calling me?

What must I do to get a response from Capitec?