Appalling customer service from Capitec

I am currently going through the laborious and time-consuming process of applying for a loan through Capitec. Email after email, my frustration grows as the same information needs to be resent, constantly follow-ups etc. It's been 7 days after the required documentation has been sent. I feel the staff member dealing with this query is ***********. I myself manage a team of customer service support consultants and I personally feel the level of service from this "banking institution" is definitely not up to the most basic level.

Will rather apply where I can find reliable and convenient service.