Appalling customer service

If I could give a star less than 1 I would. My account was stopped/suspended without reason or consultation - nothing works. I called the customer care line and calls just get dropped without any assistance. Their whatsapp agents are so rude it’s embarrassing. You get dismissed with a “please visit your nearest branch” and when you do, they’re offline. So much for simplicity being the ultimate sophistication. Very frustrating and valid cause for closing one’s account.