zZ
zaahirs Z
1 reviews | Active since Dec 2016
31 Jan 2019, 09:51
Appalling characteristics of a financial institution.
To whom it may concern. I am appalled by the process and journey this company made me go through. 1. Personal documents missing. 2. Cutting of calls. Level of service and integrity. 3. Breaching of PPi The list literally goes on. I am on the furge of writing to the HOD but unlike the company I will a chanel and would like to be pointed in a direction whereby I want to find out, if operations are aware as to what occurs at this practice.
I am following this medium of communication as your service at your company is to weak to assist in this regard.
I await your feedback before I decide to get in touch with the ombudsman.
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Replies (3)
Capitec Bank's replyOfficial
31 Jan 2019, 15:18I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply31 Jan 2019, 15:18
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
04 Feb 2019, 14:36Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank
Capitec Bank's reply04 Feb 2019, 14:36
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank
zZ
zaahirs Z's updateReviewer Update
04 Feb 2019, 15:16You got the T/L to call me to explain the process. It is not the process that's concerning it is the manner in which this department do business and all this negatively effects the client, unacceptable.
zZ
zaahirs Z's update04 Feb 2019, 15:16
Reviewer Update
You got the T/L to call me to explain the process. It is not the process that's concerning it is the manner in which this department do business and all this negatively effects the client, unacceptable.