Appalling Call Centre service

<p>On 2 Sept @ around 18h30, I called Capitec Bank to find out about a transaction I did on my cellphone banking app. I had an opportunity to speak to Hlumi. Bad service is an understatement. Conflicting information, unwillingness to assist, Rude interruption, and being denied to speak to someone (Team Leader) who could be willing to assist me. The Agent I spoke to, Hlumi said there was no Team Leader or Supervisor available. Team Leader or Supervisor will only be available at 7pm. All I wanted to know was that 'when will the funds I transfered to another Nedbank account will reflect in the latter account' Hlumi gave me all sorts of scenarios rather than assiting me with an answer.</p> <p>I called again and spoke to another Agent who promised me that the Supervisor will call me back. Up untill now I have not received a call from the Supervisor.</p> <p>I have been a happy Capitec customer eversince. I am deeply hurt that Hlumi does not value me as a customer.</p> <p>As a customer, I have a choice. I'm sure other banks can offer me similar service to what I'm receiving from Capitec. Its sad that i'm seriously considering closing my account with Capitec because of a staff member (Hlumi) who does not care. I know I'm just a number, but I still think that I deserve some respect.</p>