Appalling call centre

I have been with this bank for years just on the simplicity of their banking products and usually helpful and friendly staff. They introduced ApplePay which I loaded using my virtual card and tried to use the following day. It declined. The call centre agent I got was impatient and dismissive. She didn't listen to me explaining that I used a virtual card. It's only after a couple of minutes on the call that she then says apple pay doesn't work with their virtual cards yet. Had she actually listened she would have heard me say I load AP with the virtual card. Call centre agents are supposed to listen and help sort out problems with professionalism and efficiency. Come on Capitec, your customer service actually matters.