Appalling attitude by your staff members

I was taking my elderly mother to your Denlyn branch next to KFC to change her address since it was incorrectly captured, when we got there we found a group of people who were not being assisted with tickets complaining that they have been standing there for too long.

Then I decided to get a ticket as we were already running late, then one of your skinny staff members decided to snatch the ticket from my hand. This is very appalling as I am one of your clients too. We are considering changing the banks as we will not accept to be treated like trash!

We had to drive to another branch to get help, this is unacceptable!!!