Appalling and Pathetic service

Appalling and Pathetic service, honestly this bank went from my number one bank to the worse bank I ever dealt with in less than a week. I transferred money from my Payoneer account to my stepdads account in Wednesday, the 7th of April and the money is still nowhere to be found, today being the 13th. I made a previous payment the previous month that took only 2days. We have been trying to communicate with them, but the level of unprofessional service is something I would expect from Nedbank or ABSA. There is no urgency, no sense of help, we simply get told there is nothing that can be done, we ask where is the money, why is it not paid and we get the scripts read to us. Absolute no effort is put in. Today we call and they claim to have tech issues. How convenient to change the story each day and make their problems our problems with no assistance all the while my stepfather has no income. Well done Capitec on losing 6 clients in one stupid move. You have until the end of the day to ensure the money gets transferred or we, My mother, stepfather, myself, my wife, my father in-law and mother in-law will all close our accounts. I am waiting for this to resolved.