JT
Jerry T

1 reviews | Active since Dec 2015

12 Nov 2021, 20:28

APPALLED BY THE STINKING ********** FLAG ALLEGATION!!!

I was doing a credit application and then Capitec Bank flagged me as *****. The question is: WHY???? You just put an alert without informing me for what and why? People come with ********** documents every damn day I'm sure at any one of your branches and you don't scrutinize them or flag them for ***** but me and an innocent citizen with legit paperwork, you flag me as if I am a ********, I am an honorable businessman, looking for a loan to complete my 2 building projects and yet all you people know is to flag innocent people for *****. WHY IS THAT??? I want proper answers and reasons as to why I was flagged for ***** and all the proof thereof!!! It is appalling that I must run around looking for answers due to your incompetence and negligence claiming that I do ***** or you notice ********** activity when you need to do proper investigation and research to back your claims so I need you, people, to reverse this and make sure that you give me proper feedback by close of business Monday 15 November 2021!!!! I want your highest authority to contact me with a proper explanation, not the *********** idiot consultants that always know nothing!!

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Replies (2)
Capitec Bank
Capitec Bank's reply13 Nov 2021, 11:06
Official
Good day Jerry

 Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank 
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:06
Official
Hi Jerry

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank