kK
kurtj K

1 reviews | Active since May 2011

06 Aug 2016, 12:08

Appalled by pathetic service received from Capitec Bank.

<p>Disgusted with Capitec, that they kept me returning to the branch repetitively, each time with some EXCUSE as to why they could not offer me a very measely loan amount which we needed urgently for our son's first birthday. we only needed the temporary loan as our car broke down in the some month unexpectedly and we also had to see to vehicle rental costs at the same time which set us back a bit because it was in the same month that we celebrated 2 milestone events. ALL OTHER BANKS were willing to assist, AND other financial institutions, like Woolworths, but being a loyal customer to Capitec I declined as we were expecting Capitec to deliver as promised.<br />On the last minute Capitec disappointed us with very poor excuses as to why they could not assist.<br />My latest email to them requested feedback if they valued my business, to which I have not received any response. They have made it so very clear that they are unsympathetic and do not value their loyal customers. Seriously reconsidering who I bank with now.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Aug 2016, 12:41
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank