Appalled

<p>The service that I have received from Capitec customer service agent was appalling. I called in stating that I had bought airtime which has not been loaded, the agent was rather *********** I had to confirm my network provider numerous times and she failed to acknowledge my query from the word go. When I requested to speak to a supervisor I was placed on hold until my line was terminated. I have filed compliants through tweeter but still have not received any assistance. </p>