1 reviews | Active since Nov 2012
<p>I am absolutely disgusted with the service given at the Golden Acre Capitec bank. I've spent nearly a weeks worth of lunch breaks (mostly being ignored while consultants helped existing customers at the ATMs outside) trying to open an account only to be told I'd been retrenched according to Capitecs records.</p> <p>Apparently the issue was escalated to BSC? I ended up going to my nearest Goodwood branch where I've been waiting for feedback for almost two months , calling in as much as I can to get information. All I get is that no one knows what is going on and I have to wait. I never knew it was this difficult opening a Capitec bank account.</p> <p>Is there anyone who can help me and let me know exactly what is going on?! I've spoken to atleast 20 different people, via email face to face and over the phone and my issue still isn't even close to being resolved.</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Riaan Jacobs will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Riaan Jacobs will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
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