Appaling Customer Service on All platforms

Ive asked for help from you as my bank for a reversal from a company called Miphones.co.za (please look up the complaints on here) that I paid in 1 December 2020 for two handsets promising them to me after 10-12 working days. Ive emailed them for help but im sent from pillar to post and I contact you Capitec on 18th of Jan 2021 and was promised feedback, a c1l for further investigation, and a reversal will be done at a fee of less than R200, I accepted that...I dm'd your twitter account on the 13th Feb 2021and they rep**** on the 14th saying they get back to me soonest, its Tuesday evening the 16th of Feb 2021.