App payments ref errors with no turn around time

On the 22 on November I made 4 beneficiary payments. I always make sure I put in the correct reference number since I pay account on the app. Oy to realise the following day that the reference I put on the beneficiary statement discription is not the one appearing on the POP. Tried again on the 23 November same thing happened... I called Capitec 0860-102-043 spoke to a consultant made me hold for 10 +/_ minutes only to tell me they are aware of the issue their IT is busy with it... Said there is no turn around time they not sure when this is Going to be resolved. 1 they didn't bother sent us messages to tell us of the issue so we can be aware. 2. No turn around time how because the accounts I was paying are now overdue who has to pay for the areas because I paid on time. Never been so disappointed by a this bank even thinking of switching everything to a better bank😭😭😭 at that moment they want to charge me R160 to reverse a payment.