1 reviews | Active since May 2016

06 Oct 2021, 21:52

App out of order

I wonder what's Capitec's plan with their App, because since before the 25th of Sept 2021 the App is out of order. We're supposed to use the cellphone banking option, but there is no option to pay a recipient. So please tell me Capitec, how must I pay my accounts if I can't use any of your services? Are you willing to pay my interest on my outstanding accounts or will you give me credit for the fees I'll be charged for, for the amounts of cash I need to get from the ATM to pay my responsibilities? I'm quite disappointed in Capitec's customer service in this regard and I'm losing my trust in the banks capability and responsibility towards us as your clients.

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Oct 2021, 07:09
Official
Good day  Werna Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank