App offline and cash send not working

Tge App is not working. Unable to make payments. When will this be sorted? Time please???? Cash send option that Capitec has does not work aswell. I even went to Shoprite and This is not the store's problem but Capitec. The consultant agrees that the problem is not with the store. Money cant even be reversed by the bank. I have to wait for 30/31days. U send the money with cash send to an Elderly person at the village, she took taxix to the nearest Shoprite and now she is stuck there as l cannot send money to anyone through the App aswell. This unjustifiable....