App not working (scan to pay feature)

There is an issue with the Capitec App, specifically the scan to pay feature. it says payment unsuccessful but then the amount goes off twice. Capitec support staff are extremely lazy and unhelpful. I am closing my account after this simply because of their lazy staff. what happened to being passionate about resolving issues? I called their call center and reached out to their Facebook team. Both teams were unbothered about the issue and did not even bother to alert the App team about the issue. They are also refusing to assist with getting the payment reversed. Their App is the issue and they are refusing to look into it or assist with the reversal.