app not working on new hauwei phones

the app does not workon my hauwei nova y70plus.i wennt to the bank twice only to be told there is many of us with the same issue with the new hauwei phones and its been over a month they have not got a solution for this,and i know its been over a month because when you are downloading the app on app gallery the sampe complain goes down over a year now.Now i cant even use the app i hv to be standing in the rediculous queues.Im definately closing my acount after over 16 years with capitec this is honestly pathetic.