JP
Jim P
1 reviews | Active since Mar 2015
30 Dec 2024, 19:21
App not working and reply to complaint was incorrect
Wanted to pay someone into their bank account. Opened the cell phone app. filled out the details. I was asked to put in an OTP which did not come through. Had to go to Capitec ATM and deposit money. Laid a complaint and received an email which said: 1. Open A:pp 2. Click on the 3 dots in the top right corner.
There are no 3 dots
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Capitec Bank's replyOfficial
30 Dec 2024, 20:36Good day Jim.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply30 Dec 2024, 20:36
Official
Good day Jim.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank