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Nonceba N
1 reviews | Active since Mar 2023
23 Oct 2024, 07:45
App not working
Just last night I checked my app and I was informed to update it. Okay I did but it seems like their system is offline. My main concern is that I have received my srd grant. I have to transfer this money to my mother. I can't ussd as I'm being told to visit the branch to activate it. Capitec is really failing us. How is my mother going to buy brand, electricity and other stuff when the app just won't work? I'm super disappointed.
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Replies (2)
Capitec Bank's replyOfficial
23 Oct 2024, 09:54Good day *****ba.
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply23 Oct 2024, 09:54
Official
Good day *****ba.
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
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Nonceba N's updateReviewer Update
23 Oct 2024, 15:59All thanks to Moipone. I spoke to her on WhatsApp and she told me to uninstall the app and install it again. It's working fine now.
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Nonceba N's update23 Oct 2024, 15:59
Reviewer Update
All thanks to Moipone. I spoke to her on WhatsApp and she told me to uninstall the app and install it again. It's working fine now.