App not user friendly and out of date

The app is not allowing you to reset your pin even after following the instructions. I encountered this challenge before and flagged it with the brach in Strand Western Cape. It would not allow me because apparently home affairs cannot verify me. Going on the internet banking you also cannot set it remotely and forces you to go to a branch.This is ridicolous because what is the purpose then of using the app for everything even verifying yourself to use your internet banking when the app is not working. There has to be an alternative way. Forward thinking… is what is lacking if you want to play with the big dogs like FNB then stop with the small puppy App waisting our time..