1 reviews | Active since Jul 2017

15 Jul 2017, 09:52

App for banking does not activate

<p>Upgraded my phone to LG G6. Since then the app will not activate. I have emailed developers I have been in to the branch no one in Capitec can fix the app problem. The SMS to activate the app just does not deliver! this is a *permissions* problem on the app. Capitec does nothing to upgrade or fix their app! Reading the reviews on your app proves you have a bug in the app. Apply your minds and solve the problem Capitec. Also you dont allow screen shots. This is silly and not a security risk. Open the screen shot feature ao we can send you what is happening on the phones. Please help to solve the problem.!! </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply18 Jul 2017, 10:02
Official

Good day Carolann Hodge

Please accept my sincere apologies for the late response due to a technical error we experienced.

Carmenita Fortune will take ownership of this investigation and will provide you with feedback urgently. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

's update18 Jul 2017, 18:27
Reviewer Update

Thank you Capitec. I urgently await her assistance.