JS
Johan S
1 reviews | Active since May 2017
25 Mar 2021, 14:58
App Fixed?
I have seen other reviews with the same issue as me. My iPhone 5 Capitec banking app stopped working last week. 1st call to call centre "IT aware of problem, they will send an sms when it is fixed". 2nd call to call centre - "IT has fixed it". "no they haven't". "Have you tried uninstalling and re-installing the app?" "Yes, done that". Then you need to go into the branch. Very unhappy!!!!!
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Replies (3)
Capitec Bank's replyOfficial
25 Mar 2021, 18:55Good day Johan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply25 Mar 2021, 18:55
Official
Good day Johan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
JS
Johan S's updateReviewer Update
26 Mar 2021, 16:54I would have loved to be able to change my rating after the above response. Sadly, there has been NO contact by any sort of "designated official" or anybody for that matter. So, despite their response, they have still not acted or solved my problem. Shame on you, Capitec.
JS
Johan S's update26 Mar 2021, 16:54
Reviewer Update
I would have loved to be able to change my rating after the above response. Sadly, there has been NO contact by any sort of "designated official" or anybody for that matter. So, despite their response, they have still not acted or solved my problem. Shame on you, Capitec.
JS
Johan S's updateReviewer Update
29 Mar 2021, 11:17I have finally been contacted by Capitec. At 11.00 am on Monday, 29th March. Too late, I fixed the problem myself.!!
JS
Johan S's update29 Mar 2021, 11:17
Reviewer Update
I have finally been contacted by Capitec. At 11.00 am on Monday, 29th March. Too late, I fixed the problem myself.!!