FF
FJ F
1 reviews | Active since Jan 2021
11 Jan 2022, 13:53
APP CANNOT DISPUTE R500 UNAUTHORISED DEBIT ORDER
The customer care is useless. Ive been trying to get a double debit order disputed since December 15th already. The debitor Clientèle sais the bank has the authority over it and the customer care agents cannot assist. While I'm more than 200km from an ATM ridiculous!!
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Replies (2)
Capitec Bank's replyOfficial
11 Jan 2022, 15:48 Good day Fj
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply11 Jan 2022, 15:48
Official
Good day Fj
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's replyOfficial
25 Feb 2022, 09:12Hi Fj
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply25 Feb 2022, 09:12
Official
Hi Fj
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank