App activation is a horrible fail
Unlike other banks where if you change phones you can just log in with your username and password, get a sms and you're done, Capitec asks your savings account number, then wants to take a selfie, verification fails and now I have to go into a branch to get the app activated. Can't access online banking because I need the app. This is such a horrible thing Capitec. I have a username and password. Why this stupid selfie thing and now I have to go to a branch!!!!!! Sorry. I will be going in to the branch this week...to close the account. It was fun, but I'm done now.
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Capitec Bank's replyOfficial
31 Jul 2022, 11:52Good day Andre
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply31 Jul 2022, 11:52
Official
Good day Andre
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
's updateReviewer Update
04 Aug 2022, 12:11Update: I went to the branch and it was explained that their system has changed from a 4 pin for the app to a 5 pin. The branch personnel were super friendly and although I ended up closing my account, the staff gave excellent service. I didn't even wait 2 minutes before one of the consultants assisted me. Very impressive. The Capitec Complaints Centre also phoned me and they were very friendly. Thank you.
's update04 Aug 2022, 12:11
Reviewer Update
Update: I went to the branch and it was explained that their system has changed from a 4 pin for the app to a 5 pin. The branch personnel were super friendly and although I ended up closing my account, the staff gave excellent service. I didn't even wait 2 minutes before one of the consultants assisted me. Very impressive. The Capitec Complaints Centre also phoned me and they were very friendly. Thank you.