JP
Justin P
1 reviews | Active since Aug 2011
11 Apr 2019, 20:55
App access - customer service failure
I got could traction initially on getting Capitec to authorise me to use the app whilst I am overseas - they requested my skype address to verify me... however they have ignored my reply for 1 month (since 11th March 2019).
Why are you guys ignoring paying bank customers? If I do not get access to my app I will need to change banks asap. I do not have a SA number anymore.
App Incident# ********** 4
Justin
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Capitec Bank's replyOfficial
12 Apr 2019, 09:38Please accept my sincere apology for the frustration you experienced as result of this incident.
Kim Simons will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Kim Simons will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply12 Apr 2019, 09:38
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Kim Simons will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Kim Simons will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank