TM
Thabisile M

1 reviews | Active since Mar 2020

31 Mar 2020, 20:15

Apology excepted

Firstly I would to thank the capitec bank team.Jodene who was the 1st one to respond after my bad experience at capitect Malandela Branch,I say hats of to her,Azania/Azanda capitec RM,lastly Snazo for their excellent customer service. They showed empathy and they treated my matter with utmost professionalism,not like just any statistic but with care and showed me how impotant I am as a valuable client.They deserve to have the position they hold.They even apologised for their colleagues though it was not their fault.All I can say is I am humbled and staying with capitec.Sisters keep on flying the capitect flag high.

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Apr 2020, 09:16
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

We trust that your future association with Capitec Bank will continue to live up to your expectations.  

Complaint Management
Capitec Bank

Best regards,