ANYTHING BUT SIMPLIFIED BANKING!!!

I WOULD LIKE A MANAGER TO CONTACT ME REGARDING THE FACT THAT YOU ARE NOT LIVING UP TO YOUR SLOGAN. I WENT TO ONE OF YOUR BRANCHED IN CAPE TOWN TO ASK FOR INTERNET BANKING AND WAS ACTIVATED FOR MOBILE BANKING. I HAD TO GO BACK BECAUSE THIS APP WAS NOT WORKING ON MY CELLPHONE AND WAS ASKED TO PURCHASE A TOKEN TO DO INTERNET BANKING. (SERIOUSLY???) I DID THIS AND USED THE FACILITY ONCE WITH THE CREDENTIALS PROVIDED. YESTERDAY I TRIED LOGGING INTO THIS ACCOUNT AND RECEIVED A MESSAGE THAT MY ACCOUNT HAS BEEN SUSPENDED. I WENT TO THE CAPE TOWN BRANCH THIS MORNING AND AFTER SPENDING MORE THAN AN HOUR IN YOUR BRANCH FOR A MULTI LOAN APPLICATION WAS TOLD THE SYSTEM IS OFFLINE. I WAS ASKED TO COME BACK WHICH TO DO THE MULTI LOAN APPLICATION AND THE INTERNET BANKING QUERY. I WENT BACK AT 4 AND THE CONSULTANT INFORMED ME THAT I AM NOT REGISTERED FOR THIS SERVICE AND I NEED TO GO BACK TO THE BRANCH WHERE I PURCHASED THE TOKEN. I PHONED THE CALL CENTRE ONLY TO BE TOLD THAT I AM ENTERING THE WRONG PIN AND I NEED TO GO BACK TO A BRANCH TO RESET THE PIN. THIS UTTERLY POOR SERVICE AND THIS IS WHY I WONT BANK WITH CAPITEC. PLEASE CAN A SENIOR MANAGER CONTACT ME URGENTLY REGARDING THIS MATTER!!!