Another unprocessed transaction

Capitec.. It's 2021, another customer struggling to resolve an unprocessed transaction. I've been through the usual runaround of "contact the merchant" and your seemingly unhelpful call center people and am now awaiting your reply that you will forward my message to your Complaints Management to be followed by another week or more of inaction... Capitec, I will save myself any disappointment and wait for refund around early 2023. That ought to be enough time for you to do something... Many thanks in advance.