Another one of their deadlines missed 😐

"Hello, Mr. Ngubeni

Reference number: ***8 My name is ..., I will be investigating your Savings Account service request and aim to resolve this for you by 09/08/2022.

I will be in touch to give you any feedback. Kind regards ..."

I don't know what to say now, I'm just confused because I thought we all know we need money for our daily lives, so if Capitec is is gonna do us like this, it's a wonder. Is it ever gonna be resolved though?