Another ATM Dispute

Made a R1000 cash withdrawel at a Capitec ATM machine in Pretoria at the OK Centre in Tierpoort on 6 August 2019. Machine did not dispense the money however my slip showed the money had been deducted from my account. Stayed at machine and called the helpline immediately. Someone answered and said they would sms me a reference number as I did not have a pen. Also said the transaction would most likely be reversed within 24 hours as this happens VERY OFTEN at their machines. Called again as no sms came and received reference no. Went to bank that week where they called someone as this was an "outsourced" machine. Got another reference number and told it will take 7 to 14 working days to reverse the transaction. Went back after 14 working days and was told now it will take 30 working days. Called them today and from their side the case is now closed. According to them I did receive my money. So what now ombudsman ?