Annual S/C Charges
A debit order of ZAR171. Went off my account today and I have not authorized it, I don't even know what is it. The Capitec bank call Center not answering my call to so that I can query this . I need answers as I am now short of money for my other debit orders. What kind of stunt is this by Capitec money just leaving my accounts without communication or authorization. Who is going to pay for the shortfall if one of my debit orders bounce?
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Capitec Bank's replyOfficial
01 Oct 2020, 09:36I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Oct 2020, 09:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
's updateReviewer Update
06 Oct 2020, 09:59Dear Capitec your Complaint Management Team got back to me in very timely manner and assured me that they would investigate my query and get back to me they have been updating me as when as they can and showed me how to dispute the debit order in question. I am awaiting final outcome of this query which they said will take a few working days I am happy with that.
's update06 Oct 2020, 09:59
Reviewer Update
Dear Capitec your Complaint Management Team got back to me in very timely manner and assured me that they would investigate my query and get back to me they have been updating me as when as they can and showed me how to dispute the debit order in question. I am awaiting final outcome of this query which they said will take a few working days I am happy with that.