1 reviews | Active since Dec 2017
ANNOYING SERVICE
I RECEIVED AN EMAIL FROM KESHIA NOMDO TO TELL ME I WILL STOP GETTING PHONE CALLS FROM YOUR CALL CENTRE... THEY HAVENT STOPPED NOT FOR A WEEK NOT FOR A SINGLE DAY.. IVE HAD 3 CALLS TODAY AND ITS NOT EVEN 3PM YET..I CANT COUNT HOW MANY IVE RECEIVED IN THE LAST COUPLE OF DAYS I EXPLAIN THE SAME THING TO ALL YOUR AGENTS BUT THEY INSIST ON PHONING AGAIN AND AGAIN... CAN THESE PEOPLE UNDERSTAND THAT WHEN IM AT WORK IM HERE TO WORK NOT TO REPEATEDELY RESPOND TO CAPITEC QUERIES, ESPECIALLY A MATTER THAT IVE RESPONDED TOO I'VE MADE A PAYMENT ARRANGEMENT WHICH I'VE FAITHFULLY KEPT TOI DONT GET WHY I HAVE TO BE HOUNDED LIKE THIS... CAN SOMEONE THAT HAS THE AUTHORITY TO REMOVE MY WORK NUMBER FROM YOUR LIST DO IT !! PERIOD THATS WHAT I WANT!!! KESHIA NOMDO PROMISEDTO GET BACK TO ME YESTERDAY WHICH SHE DIDNT I PHONED HER TODAY AS WELL AND SHE HASNT RESOLVED THIS OR GOTTEN BACK TO ME WITH ANY FEEDBACK..
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback regarding this matter has been provided via email. I trust the information contained will provide perspective and assistance in resolving this matter.
In future please do not hesitate to contact me on the number provided in the email so that we may discuss any further concerns you might have.
Jacqueline Radyn
Complaint Management
Capitec Bank
Feedback regarding this matter has been provided via email. I trust the information contained will provide perspective and assistance in resolving this matter.
In future please do not hesitate to contact me on the number provided in the email so that we may discuss any further concerns you might have.
Jacqueline Radyn
Complaint Management
Capitec Bank
