Annoyed is an understatement

I am a new customer, app**** for a personal loan at the Midrand Calswald, assisted by Shadile Madisha. For some reason she told me 1st hand l had to open an account with Capitec so that the loan could be approved and l thought that was standard and changed all debits to Capitec and for some stupid reason the very reason of opening the account made their own debit not to run and for my 1st premium l am in areas for a stupid mistake of a consultant who was probably not paying attention and had the audacity to ask the vehicle l drove seeing the car key which was not relevant to what she was doing and even **** that l had to have an account for an approval. The dishonest staff makes me regret approaching the bank in the first place. Then l called the customer care number to request the complaints department but landed in the business accounts department. Like is the staff stupid, retarded or slow. Cos for the little things missed l now have to pay more than the initial agreement and then had to change the banking details back to their because of the little head consultant. If anything, l would just really close the account but it's an admin which could have been avoided if a lie was not even told at the first place that l needed to have an account before a loan approval.