Annoyed

With all due respect can you make the face recognition feature on my app optional? I am so inconvenienced as I make payments to new people daily and this feature keeps saying I cannot be verified and now I must go to your branch to do my transactions. I just got out of a major surgery and these trips to your bank are working on my nerves,with all that said can I choose if I want this feature or not? My sister was ****** at gunpoint, she was forced to give out her pin and those ****s went to your atm and withdrew her money when she reported this with a case number she was told whoever withdrew her money had a pin you won't help can you invest your ideas on how to curb that rather than inconveniencing us on our apps with this selfie thing?