TM
Tarryn M
1 reviews | Active since Mar 2014
08 Dec 2020, 11:32
Annoyed Customer
I purchased takkies from Lemerciza on the 25th of November and did not receive feedback after payment was made. I called Capitec on Saturday 05/12/2020 to reverse the payment and was told by Mirriam that the ***** department will handle this.
I received a message from Lemerciza stating that Capitec has taken my money from their account yesterday.
I call Capitec to follow up and today they tell me that I need to open a ***** case with SAPS and get an affidavit.
Why was this not told to me on Saturday?
I'm really annoyed with this incompetence.
If Capitec managed to get my money then just put it back into my account.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
08 Dec 2020, 13:34Good day Tarryn
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Dec 2020, 13:34
Official
Good day Tarryn
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
TM
Tarryn M's updateReviewer Update
09 Dec 2020, 10:43I received a call from Capitec statung that I must submit an Affidavit.
I have sent the
Affidavit to their Customer care email as the Complaints email kept returning.
I hope that the document has been received and the funds will be returned to my account soon.
I have sent the
Affidavit to their Customer care email as the Complaints email kept returning.
I hope that the document has been received and the funds will be returned to my account soon.
TM
Tarryn M's update09 Dec 2020, 10:43
Reviewer Update
I received a call from Capitec statung that I must submit an Affidavit.
I have sent the
Affidavit to their Customer care email as the Complaints email kept returning.
I hope that the document has been received and the funds will be returned to my account soon.
I have sent the
Affidavit to their Customer care email as the Complaints email kept returning.
I hope that the document has been received and the funds will be returned to my account soon.
TM
Tarryn M's updateReviewer Update
10 Dec 2020, 10:04I just received an email and a call now from Capitec requesting a Case number.
I don't think these people know what they are doing because I was asked for an Affidavit the other day which was done and emailed to them and now they can't open the document.
Now 3 days later they asking for a Case number.
I am sick and tired of the incompetence from this bank and their terrible service.
I don't think these people know what they are doing because I was asked for an Affidavit the other day which was done and emailed to them and now they can't open the document.
Now 3 days later they asking for a Case number.
I am sick and tired of the incompetence from this bank and their terrible service.
TM
Tarryn M's update10 Dec 2020, 10:04
Reviewer Update
I just received an email and a call now from Capitec requesting a Case number.
I don't think these people know what they are doing because I was asked for an Affidavit the other day which was done and emailed to them and now they can't open the document.
Now 3 days later they asking for a Case number.
I am sick and tired of the incompetence from this bank and their terrible service.
I don't think these people know what they are doing because I was asked for an Affidavit the other day which was done and emailed to them and now they can't open the document.
Now 3 days later they asking for a Case number.
I am sick and tired of the incompetence from this bank and their terrible service.
TM
Tarryn M's updateReviewer Update
10 Dec 2020, 16:56You can go get the Case number you require yourself.
You people think I have time to run up and down because you'll *********** and couldn't ask for this when the 1st call was made.
1 person tells me that the funds were put on her and another says that the funds were spent.
Do any of you know exactly what is going on?
I have a voice note from the guy stating that the funds were taken from his account over the weekend.
I think I will escalate this with the Ombudsman.
You people think I have time to run up and down because you'll *********** and couldn't ask for this when the 1st call was made.
1 person tells me that the funds were put on her and another says that the funds were spent.
Do any of you know exactly what is going on?
I have a voice note from the guy stating that the funds were taken from his account over the weekend.
I think I will escalate this with the Ombudsman.
TM
Tarryn M's update10 Dec 2020, 16:56
Reviewer Update
You can go get the Case number you require yourself.
You people think I have time to run up and down because you'll *********** and couldn't ask for this when the 1st call was made.
1 person tells me that the funds were put on her and another says that the funds were spent.
Do any of you know exactly what is going on?
I have a voice note from the guy stating that the funds were taken from his account over the weekend.
I think I will escalate this with the Ombudsman.
You people think I have time to run up and down because you'll *********** and couldn't ask for this when the 1st call was made.
1 person tells me that the funds were put on her and another says that the funds were spent.
Do any of you know exactly what is going on?
I have a voice note from the guy stating that the funds were taken from his account over the weekend.
I think I will escalate this with the Ombudsman.
TM
Tarryn M's updateReviewer Update
10 Dec 2020, 21:21So Capitec bank had me running around like an idiot.
I went to the Police to open a case of ***** as requested by them and was told by the detective that this is not ***** because the seller has communicated with me regarding the delays he experienced.
The detective says that Capitec assumed it was ***** and if they said that they put a hold on the funds,why are they now saying that the money was used and how is it possible for the funds to be used if it was supposedly on hold.
This has been a nightmare for me and maybe it's time for me to look for another Bank.
I went to the Police to open a case of ***** as requested by them and was told by the detective that this is not ***** because the seller has communicated with me regarding the delays he experienced.
The detective says that Capitec assumed it was ***** and if they said that they put a hold on the funds,why are they now saying that the money was used and how is it possible for the funds to be used if it was supposedly on hold.
This has been a nightmare for me and maybe it's time for me to look for another Bank.
TM
Tarryn M's update10 Dec 2020, 21:21
Reviewer Update
So Capitec bank had me running around like an idiot.
I went to the Police to open a case of ***** as requested by them and was told by the detective that this is not ***** because the seller has communicated with me regarding the delays he experienced.
The detective says that Capitec assumed it was ***** and if they said that they put a hold on the funds,why are they now saying that the money was used and how is it possible for the funds to be used if it was supposedly on hold.
This has been a nightmare for me and maybe it's time for me to look for another Bank.
I went to the Police to open a case of ***** as requested by them and was told by the detective that this is not ***** because the seller has communicated with me regarding the delays he experienced.
The detective says that Capitec assumed it was ***** and if they said that they put a hold on the funds,why are they now saying that the money was used and how is it possible for the funds to be used if it was supposedly on hold.
This has been a nightmare for me and maybe it's time for me to look for another Bank.