Annoyed client

Went to withdraw money in one of the Atm's one of the notes came out thorned apart the other piece didn't come out I then called the support centre spoke to Thuli she adviced they're unable to assist me simply because I used Sassa card but now whose atm is it Sassa or capitec.... I'm so disappointed such a big company with lame excuses.... It is a ******* straight..... Annoyed