Annoyed!!!!!

I am very disappointed in how you are handling my query. I did a cash send to myself and when I wanted to withdraw it the atmosphere said error. When I went back to my app to see perhaps my pin or something was incorrect to my surprise they said I redeemed the amount which I never got the money.

Now i have been calling and following up since and your client care staff says that it's in escalation. An escalation for me takes a week not 3 weeks.. no1 is even contacting me with regards to this and I feel it's unfair... I have 3 accounts with you and business and still when it's my turn to het help no1 is available but I'm doing my end as your client...

I am going to take this matter further if no1 even reaches to me.