Annoyed at your Outstanding Customer Agents!!!

2 Days ago I decided to ask Capitec Bank to reduce my loan just for one month. I filled out a query online but decided to go to the branch to get quicker assistance

The reason was cause I want to pay off other debt and im currently 5 months pregnant. So before the baby comes I know I only have Capitec Loan that will be dependant on me. 2 days later I get a email from a Kevin telling me to go to a branch to get assistance, now picture my damn annoyance????

4 hours later I get a call from Capitec, from a lady that doesn't even sound like she feel like working. Asking me to confirm all contact details which I understand and again asking me why I need a reduction. I explained my situation but yet she didn't hear. Think im going to explain myself to the 3rd Capitec employee just to find out the request has been declined.

Then why the heaven was I even asked to explain it to her in the first place? When I just said okay, she said bye! Fantastic service. Im so damn annoyed, I have been a customer for so long and my things are up to date. But yet when I ask help, I get a useless agent that sounds she like shes sleeping and a declined request.

Don't bother phoning me! 10 days later is to late. Im squaring my things up with you guys and changing banks!