AF
Anaesthesia F

1 reviews | Active since Jun 2024

12 Jun 2024, 11:10

Annoyed

I regret the day I opened a business account with Capitec. Last month I logged into the app and was told that my password was incorrect after that my account was locked, I can't even access my money there. I've called them 6 times already, the consultants say their helping but nothing they do does any difference. When I ask that they transfer my funds to my personal account they refuse. I'm thinking of closing my personal account as well.

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Replies (2)
Capitec Bank
Capitec Bank's reply12 Jun 2024, 14:09
Official
Good day Anaesthesia Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply14 Jun 2024, 16:45
Official
Hello Anaesthesia

In response your complaint, kindly refer to our telephone conversation held on 13 June 2024 / email correspondence sent to you on 14 June 2024, as outcome of complaint. 

Please feel free to contact us directly should you have any other enquiries relating to the matter. 

Kind regards, 

Capitec bank