Angry

Can someone please call me back from the forex department asap think it's reputable that when someone calls you today after having your money since Monday stating they cannot put it in your account because of surnames not being the same then stating to me that I can get hold of them on the number they called but the number doesn't not exist or changed how? Then calling into capetic customer care to put me through to the forex department to be placed on hold and my airtime get wasted can someone call Me ASAP to get my issue sorted please