Angry

I once went to bara branch to try to stop a debit order I didn't authorize, branch manager was at the door she asked me what can she help me with I told her, she then told me we cant help you go and stop it where you approved it told her its not authorized she started raising her voice my friend then intervene told her to stop shouting she became cross then told us she is not going to help us in anyway thats when we also started shouting telling her its not her bank we are clients my friend was there to replace his lost card she stood firm that she is not going to assist us, until a lady her colleague came us down and took us to her desk and assisted me with a smile she was able to reverse and stop that debit order to think that a whole brand manager doesn't know TCF disappointing