Angry customer

I'm a very angry customer right now. In April 2023 I also my job due to retrenchment. In May I claimed from insurance and my claim was approved. An sms was sent saying "Your claim is approved, we'll make 12 monthly installment. Should you be employed during this period, a partial monthly payment would be made for 12 months" Ti my surprise only an amount of R367 × 6 was made in 1 day. When I called to enquire about why R367 because I've never had an installment of R367, my installment has always been above R900 depending on how much I owe. As usual, no one gave me answers I was sent from pillar to post. I called last month and was told to write an affidavit stating that I'm still not working, I did that but to this day no payment has been made and no one is saying anything. This is ruining my credit score and I regret the day I took this credit card. You've lost a valuable and loyal customer capitec. Your customer service agents are very useless and clueless, they have the "I don't care attitude" You also take forever to respond to emails