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Tshidi M
1 reviews | Active since Oct 2019
20 Mar 2024, 16:47
Angry Customer 😡😠😡
Capitec has closed my account pending my proof of income and proof of adress to client documents email. I have sent those documents through but funny I am still not unblocked. I need money to buy my baby medicine cos he has flu and Capitec has not yet opened my account. It is worse because it is a holiday tomorrow. I want my petrol money Capitec because I had to drive from work to you bank in Wonderpark please compensate me for my time and otherwise you are loosing a loyal customer once you unblock me…
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Replies (4)TM
Tshidi M's updateReviewer Update
20 Mar 2024, 17:02I went to the bank in Wonderpark with ID and the said they cannot help me because my account is blocked. She only managed to login and could do nothing further so Capitec must let me know how I need to go buy what I need when they have inconvenienced me like this. I want compensation for this
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Tshidi M's update20 Mar 2024, 17:02
Reviewer Update
I went to the bank in Wonderpark with ID and the said they cannot help me because my account is blocked. She only managed to login and could do nothing further so Capitec must let me know how I need to go buy what I need when they have inconvenienced me like this. I want compensation for this
Capitec Bank's replyOfficial
20 Mar 2024, 17:13Good day Tshidi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Mar 2024, 17:13
Official
Good day Tshidi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TM
Tshidi M's updateReviewer Update
21 Mar 2024, 09:58It is the morning and my account is still blocked 🚫 I do not have any access to money. My kid needs medicine, we need bread in the house. What is wrong with this bank???? You have definitely lost a client !!!!!!!!!
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Tshidi M's update21 Mar 2024, 09:58
Reviewer Update
It is the morning and my account is still blocked 🚫 I do not have any access to money. My kid needs medicine, we need bread in the house. What is wrong with this bank???? You have definitely lost a client !!!!!!!!!
TM
Tshidi M's updateReviewer Update
22 Mar 2024, 08:56Capitec says one thing over and over. I am bored. Please open my account.
TM
Tshidi M's update22 Mar 2024, 08:56
Reviewer Update
Capitec says one thing over and over. I am bored. Please open my account.