AB
Ayanda B
1 reviews | Active since Aug 2023
21 Oct 2025, 15:54
Angry customer
Im Ayanda Portia Bhengu id number *** cell number *** a capitec customer im so angry and disappointed Today i send myself an cash send because i didn't have my card i tried to withdraw at Capitec bank workshop shopping center the machine gave me en error whn i checked my app it showed that the money has been reedem
after that i called the call center a lady assisted me and she told me a case will be logged i need to wait 3 to 4 working daysðŸ˜ðŸ˜ðŸ˜
my question is how do i now get home with no cash?
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Replies (2)
Capitec Bank's replyOfficial
21 Oct 2025, 16:35Good day Ayanda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply21 Oct 2025, 16:35
Official
Good day Ayanda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
AB
Ayanda B's updateReviewer Update
21 Oct 2025, 16:50im even more angry because you guys are saying
Capitec: Ms BHENGU, thank you for calling our contact centre. Security questions were passed, and your account has been accessed by an agent to assist with your call. If this is not you, please report ***** on Info: WhatsApp ***
i just called the call center spoke to Namhla she advised she will escalate the matter with the below reference
***
Capitec: Ms BHENGU, thank you for calling our contact centre. Security questions were passed, and your account has been accessed by an agent to assist with your call. If this is not you, please report ***** on Info: WhatsApp ***
i just called the call center spoke to Namhla she advised she will escalate the matter with the below reference
***
AB
Ayanda B's update21 Oct 2025, 16:50
Reviewer Update
im even more angry because you guys are saying
Capitec: Ms BHENGU, thank you for calling our contact centre. Security questions were passed, and your account has been accessed by an agent to assist with your call. If this is not you, please report ***** on Info: WhatsApp ***
i just called the call center spoke to Namhla she advised she will escalate the matter with the below reference
***
Capitec: Ms BHENGU, thank you for calling our contact centre. Security questions were passed, and your account has been accessed by an agent to assist with your call. If this is not you, please report ***** on Info: WhatsApp ***
i just called the call center spoke to Namhla she advised she will escalate the matter with the below reference
***