Angry customer because of Capitec’s pathetic service

On 2021 my account was put on hold because they suspected *****ulent activity I submitted all the docs that were required strangely enough the hold was removed on my savings account not on my flexible account ***) that I had savings on I have been going forth and back with capitec my issue wasn’t revolved I have been on the branch numerous times they also don’t have any explanation why the hold is still there. Was given a incident number ref *** and was told it will be resolved within 5 working days still nothing