angry customer

good day

i am writing this because i am angry at what capitec has done to me....i went to capitec to change my card because the chip on the card was no longer working they made me pay R70 at capitec Chris hani mall (why????)...i then paid my debit order for capitec funeral policy because i thought my card may not work as yet....i paid on the 2nd May 2022 at 9:45am....then a debit order for the same amount went through my card on the same day at 22:54 pm...i then went to Capitec at Princess avenue in benoni on the 3rd May 2022 so that they can reverse it since i had paid already and they also debited....i was assisted by a lady called Nqobile who seemed less interested to assist....my money has still not been reversed to my account and Nqobile had promised that i would get an sms stating that its done and reversed....i am tired of how capitec is treating us as customers...i just need my money to be debited back into my account asap because there are other things i need to pay with that money....